These terms explain how King Locksmith And Doors Inc. provides residential, commercial, automotive, and emergency locksmith and door services, and what we ask of you in return.
Effective Date: October 15, 2026
These Terms and Conditions (“Terms”) govern all services, products, and work provided by King Locksmith And Doors Inc., doing business as King Locksmith or King Locksmiths (“King Locksmith,” “we,” “us,” or “our”). By requesting service, authorizing work, signing a work order or invoice, making a payment, or allowing our technicians onto a property, you (“Customer” or “you”) agree to these Terms.
These Terms apply to residential, commercial, automotive, and emergency services, whether booked by phone, online, in person, or through a third party. If a signed written agreement or commercial service contract conflicts with these Terms, the signed agreement controls for that matter.
Definitions. In these Terms:
We may update these Terms from time to time. The version in effect on the date you request Services applies to that job.
We perform only the Services described on the Work Order or verbally agreed with you before work begins. Any additional work you request, or that we find is necessary once work is underway, will be discussed with you and priced before we proceed.
We may decline or stop any job if, in our reasonable judgment, the work is unsafe, unlawful, beyond our licensing or expertise, or cannot be completed because of the condition of the Property. We may subcontract specialized work to qualified, insured providers; we remain responsible to you for that work under these Terms.
Technicians may recommend additional security improvements. Recommendations are advisory only, and you decide whether to accept them.
Before we open, rekey, or bypass any lock, you must show that you are authorized to access the Property. We will ask for a valid government-issued photo ID plus at least one of the following: a document showing the Property address in your name (such as a lease, deed, utility bill, or bank statement), vehicle registration or title for automotive work, or written authorization from the owner or property manager.
If you cannot provide acceptable proof, we may refuse service and the service call fee still applies. Where proof is only available inside the locked Property, we may open the door and then verify ownership before leaving; if verification fails, we will secure the Property and may notify the owner or local law enforcement.
By requesting Services, you represent and warrant that you are the owner of the Property or are legally authorized by the owner to have the work performed. You agree to indemnify King Locksmith for any claim arising from a false or misleading statement of authority. We record the name, ID details, and address of each customer for entry services and keep these records as required by applicable law.
Phone and online prices are estimates based on the information you give us. Final pricing depends on the lock type, security grade, door condition, and actual time and materials required. Our technician will confirm the total price on site before starting work, and no work begins until you approve it.
Written quotes are valid for 30 days unless the quote states otherwise. Prices for Products may change if a manufacturer or supplier raises its prices before you accept the quote.
The following charges may apply and will be disclosed before work begins:
| Charge | When it applies |
|---|---|
| Service call / trip fee | Every on-site visit, including visits where you decline the work or we cannot verify authorization |
| Labor | Per job or per hour, as quoted |
| After-hours, weekend, and holiday rate | Calls outside regular business hours of [insert hours] |
| Emergency / priority dispatch | Same-hour or urgent response requests |
| Parts and Products | Each lock, key, cylinder, door, or component supplied |
| Mileage | Locations outside our standard service area of [insert area] |
Applicable sales tax will be added where required by law.
Payment is due in full when the work is completed, unless you have an approved commercial account or a signed agreement with different terms. We accept cash, major credit and debit cards, and [insert other methods]. Personal checks are accepted at our discretion.
Arrival times are estimates. Traffic, weather, and emergency calls can cause delays, and we will try to notify you if we are running late. We are not liable for losses caused by delayed arrival.
You agree to:
We always try non-destructive entry first. Some locks, high-security cylinders, damaged mechanisms, and vehicles cannot be opened without drilling, cutting, or otherwise damaging the lock or surrounding hardware. We will tell you before using a destructive method, and you may decline.
If you authorize destructive entry, you accept that the lock, cylinder, or related hardware may be destroyed and need replacement at your cost. King Locksmith is not responsible for damage that is a reasonable and expected result of an authorized entry method.
We are not responsible for damage caused by pre-existing conditions, including worn, rusted, or faulty locks; rotted, warped, or misaligned doors and frames; previous improper installation; or aftermarket or damaged vehicle components. For automotive work, we are not liable for pre-existing electrical faults, airbag or alarm issues, or damage to weather stripping, paint, or trim reasonably incidental to entry.
We warrant our workmanship as follows, starting on the date the work is completed:
| Item | Warranty period | Remedy |
|---|---|---|
| Labor and workmanship | [90 days] | Repair or redo the work at no labor charge |
| Products we supply | Manufacturer’s warranty | We will help you process the manufacturer claim |
| Duplicate and cut keys | [30 days] | Recut or replace a key that does not work properly |
| Door installations | [1 year] on installation labor | Adjust or correct the installation |
To make a warranty claim, contact us within the warranty period with your invoice. We will inspect the issue and, at our option, repair, replace, or refund the affected portion of the work. Warranty labor is performed during regular business hours.
The warranty does not cover damage from misuse, abuse, accidents, forced entry by others, vandalism, weather, normal wear, lack of maintenance, alteration or repair by anyone other than King Locksmith, customer-supplied hardware, or keys copied by third parties.
No lock, door, or security system can prevent all unauthorized entry. Our Services reduce risk but do not guarantee that the Property will be protected against burglary, theft, or forced entry. Except as stated in this section, and to the extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
To the fullest extent permitted by law, King Locksmith’s total liability for any claim arising from the Services or Products is limited to the amount you paid for the specific job giving rise to the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of property, theft, lost profits, business interruption, or loss of use, even if we were told such damages were possible. We are not liable for losses resulting from a burglary or break-in, or from keys, codes, or credentials lost or shared after we handed them to you.
You agree to indemnify and hold harmless King Locksmith, its owners, employees, and subcontractors from claims, damages, and costs (including reasonable attorney fees) arising from your misrepresentation of authority, your breach of these Terms, unsafe conditions you failed to disclose, or your negligence.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for gross negligence, willful misconduct, or personal injury caused by our negligence.
Door and frame measurements are taken by our technician or provided by you. If you supply the measurements, you are responsible for their accuracy, and any custom Products ordered based on them cannot be returned.
Installation prices assume a structurally sound opening. Hidden conditions found once work begins, such as rot, water damage, termite damage, out-of-square framing, or concealed wiring, may require additional work. We will stop, explain the issue, and get your approval for any change in price.
We install fire-rated doors, panic hardware, and exit devices according to manufacturer instructions and applicable codes for the work we perform. You are responsible for obtaining permits, landlord or HOA approvals, and inspections unless our Work Order states that we will handle them. We are not responsible for code violations in parts of the building we did not work on.
Painting, staining, trim finishing, drywall, and alarm system reconnection are not included unless listed on the Work Order. We will remove and dispose of old doors and hardware for an additional fee if you request it.
Smart locks, keypads, and access control systems depend on batteries, power, Wi-Fi, apps, and third-party software that we do not control. We are not responsible for outages, app or firmware changes, subscription fees, data breaches, or service discontinued by the manufacturer.
You are responsible for changing default codes, protecting passwords and admin credentials, replacing batteries, and keeping software up to date. We recommend keeping a working mechanical key override for every electronic lock.
Wiring work is limited to low-voltage connections for the access device. Any high-voltage electrical work will be performed by a licensed electrician and billed separately.
Businesses, property managers, and landlords may apply for a commercial account with net payment terms, subject to credit approval. Invoices on approved accounts are due within [30] days of the invoice date.
Commercial customers must give us a current list of people authorized to request Services, approve work, and receive keys. We will act on requests from anyone on that list until you notify us in writing of a change. Purchase orders, if required, must be provided before work begins; terms printed on a purchase order do not change these Terms unless we agree in writing.
We may suspend Services on any account that is more than [60] days past due.
We collect only the personal information needed to provide Services, verify authorization, process payment, and meet legal record-keeping requirements. We do not sell your personal information. We may share it with payment processors, suppliers, and subcontractors only as needed to complete your job, or with law enforcement when required by law.
We treat information about your Property’s security, including lock types, key codes, alarm details, and access credentials, as confidential.
Our technicians may take photos of the work area before and after service to document conditions and completed work. We will not use photos showing your address, people, or identifying details in advertising without your written consent.
Questions about these terms? Reach us before booking or any time after service.
King Locksmith And Doors Inc.
111 University Blvd West Silver Spring, MD 20901
Phone: (240) 345-1455
Email: manager@kinglocksmiths.com
Website: www.kinglocksmiths.com
